Play Smart, Stay Safe with MQ8

Where to Get Help

The first and hardest step is telling one person you trust. That could be a friend, a family member or a doctor. A general practitioner can refer you to a licensed counsellor who understands gambling-related harm. Free, confidential support is available from organisations that operate internationally. Search online for Gamblers Anonymous, GamCare or Gambling Therapy by name — do not rely on any number or address printed here. A wrong contact sends someone in trouble nowhere.

Take a Break or Self-Exclude

A cooling-off period pauses your account for a short time — days or weeks — without cancelling it. You remain logged out until the period ends. This is a good step if you feel you need a breather but are not ready for a full ban. Self-exclusion closes your account for a fixed term, such as six months or a year. It cannot be lifted early for any reason. To start it, write to support with your request. During the term you cannot log in, deposit or place bets.

Check Yourself Honestly

Ask yourself: Do I chase losses by betting more to win back what I lost? Have I borrowed money or sold something to play? Do I hide how much I play or how much I lose? These are early warning signs. Do I play to escape stress, boredom or sadness? Do I need larger stakes to feel the same excitement? Have I missed work, slept less or skipped time with family because of gambling? One ‘yes’ is worth paying attention to.

Set Your Spending Limits

You can set a deposit limit on this platform for a day, week or month. Choose a Ringgit amount you are comfortable with, and request it from your account settings or contact support. A tighter limit — lowering the amount — takes effect immediately. A looser limit — raising it — is delayed by a cooling-off period so you have time to reconsider. Loss limits and session time limits work the same way. You can also turn on reality-check reminders that pop up during play to show how long you have been in the lobby.